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At SELORA, we pay close attention to preparing and tracking every order so that you get a simple, reassuring shopping experience.
After your payment is confirmed, your order is generally prepared within 24 hours.
Orders are not processed on weekends or public holidays. During busy periods, launches or promotions, a slight additional delay may occasionally be needed.
For the United States, Canada and the United Kingdom, the estimated delivery window shown during the shopping journey is the reference estimate for the customer. Delivery times can vary because of the carrier, destination, customs procedures or exceptional events outside SELORA's control.
Shipping is free for SELORA orders delivered to the United States, Canada and the United Kingdom.
No additional shipping charge is added at checkout for these three markets.
As soon as your order has shipped and a tracking number is available, you will receive an email with the information needed to follow its progress.
It can sometimes take 24 to 72 hours before the first information appears on the carrier's website.
In some cases, several items from the same order may be shipped separately. You may then receive several parcels and several tracking numbers.
You will not be charged any additional shipping costs because your order is shipped separately.
The customer is responsible for the accuracy of the information provided when ordering.
Please check your name, address, postcode, city and contact details carefully before completing your purchase.
If there is an error in your delivery address, contact us as soon as possible at:
If the order has already shipped, we cannot guarantee that the address can still be changed.
Events beyond our control may occasionally delay a parcel, including busy periods, customs checks, carrier disruptions or exceptional circumstances.
If your tracking has not updated for an unusually long time, contact our customer service at selora.officiel@gmail.com so that we can check the situation.
If the carrier shows that your parcel has been delivered but you have not received it, please first check your mailbox, your usual drop-off spot, your neighbours or any pickup point.
You can then contact the carrier with your tracking number.
If the problem persists, contact us at selora.officiel@gmail.com so that we can help you with the necessary steps.
If your order arrives damaged, please contact us as soon as possible and attach photos of the parcel and the product received.
We will look into the situation to offer you the appropriate solution.
For orders delivered outside the European Union, taxes, customs duties or import fees may be applied by the authorities of the destination country.
When these fees are not included at payment, they remain the responsibility of the recipient.
For any question about your shipment or order tracking:
SELORA
Email: selora.officiel@gmail.com
We do our best to reply as quickly as possible.
