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Last updated: 14 September 2026
These Terms and Conditions of Sale ("T&Cs") govern sales made on the online shop SELORA.
Any order placed on the site implies the customer's acceptance of these T&Cs.
Contact: selora.officiel@gmail.com
Business address: 33 rue de douai lille 59000
Phone: 0759440161
SELORA sells, among other things, shaping and sculpting clothing for women.
The essential characteristics of the products, including the available sizes, colours, materials and specific features, are shown on the product pages.
Photographs are intended to represent the products as faithfully as possible. Slight colour differences may appear depending on the screen used.
Customers are invited to consult the size guide before placing an order.
Prices are displayed in the currency of the customer's active Shopify market: US dollars (USD) in the United States, Canadian dollars (CAD) in Canada, and pounds sterling (GBP) in the United Kingdom.
Free shipping is offered on SELORA orders delivered to the United States, Canada and the United Kingdom. The price and currency shown at checkout are the reference amounts for the order.
SELORA reserves the right to change prices at any time. The price applicable to an order is the price displayed when the order is confirmed.
The customer selects the desired products, sizes, colours and quantities before adding them to their cart.
Before confirming the order, the customer can check and correct the information entered.
The order becomes final once payment is confirmed.
A confirmation is sent to the email address provided when ordering.
SELORA reserves the right to refuse or cancel an order in particular in the event of a declined payment, suspected fraud, exceptional unavailability of the product or an obvious error.
In that case, SELORA will not keep any amount corresponding to a product that was not supplied.
The available payment methods are those offered at checkout on Shopify.
Payment is made through the secure payment providers offered by the shop.
SELORA does not have direct access to the customer's full banking details.
Orders are generally prepared within 24 hours after payment is confirmed.
Delivery is free for orders delivered to the United States, Canada and the United Kingdom. The estimated delivery window shown during the shopping journey remains the reference estimate for the customer.
Tracking information is provided when it becomes available.
The customer must check the accuracy of the information provided when ordering.
In the event of an error, they must contact SELORA as soon as possible at selora.officiel@gmail.com.
Where the order has already shipped, changing the address cannot be guaranteed.
In accordance with the French Consumer Code, a consumer customer has, in principle, 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.
To exercise this right, the customer can contact:
stating their name, order number and the items concerned.
After informing SELORA of their decision, the customer must return the products in accordance with the instructions given by customer service.
Return costs linked to a simple change of mind are borne by the customer, unless otherwise stated or in the case of a specific commercial operation.
Return costs remain the responsibility of SELORA where a product received is defective, non-conforming or the result of an error attributable to SELORA.
The customer may handle or try on the product to the extent necessary to determine its nature, characteristics and size.
Returned products must be accompanied by their original accessories and items where possible.
A loss in value resulting from handling beyond what is necessary to check the product may be taken into account in accordance with the applicable regulations.
Certain products delivered sealed for health protection or hygiene reasons may be excluded from the right of withdrawal when the seal has been removed after delivery, where the conditions set by law are actually met.
The mere fact that an item is a shaping garment therefore does not automatically mean it cannot be returned.
Where a right of withdrawal is validly exercised, SELORA refunds the sums due within the time limits set by the regulations.
The refund is made, unless impossible, using the payment method used for the order.
SELORA may defer the refund until it has recovered the product or until the customer provides proof of having shipped it, in accordance with the applicable legal provisions.
If a product has a defect, a wrong reference, a size different from the one ordered or any other non-conformity, the customer must contact:
It is recommended to include the order number and photographs that make it possible to identify the problem.
This procedure does not deprive the consumer of their legal rights.
Products sold by SELORA benefit from the applicable legal guarantees, in particular the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code and the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
For a new good, the legal guarantee of conformity can in particular be invoked for two years from delivery, under the conditions set by law.
These legal guarantees apply independently of any commercial guarantee that may be offered.
Products are offered while stocks last.
If a product becomes unavailable after the order is confirmed, SELORA informs the customer as soon as possible and, depending on the situation, provides a refund or any other solution accepted by the customer.
If a parcel's tracking has not updated for an abnormal length of time or a delivery problem occurs, the customer can contact selora.officiel@gmail.com.
SELORA can then carry out the necessary checks with the carrier or its logistics partner.
The personal information needed to process orders is handled in accordance with SELORA's Privacy Policy.
The customer can contact SELORA about their personal data at:
SELORA cannot be held liable for damage resulting from misuse of the product, failure to follow care recommendations or use contrary to its normal purpose.
Nothing in these T&Cs limits the legal rights enjoyed by the consumer.
For any complaint about an order:
SELORA
Email: selora.officiel@gmail.com
Phone: 0759440161
SELORA will endeavour to find an amicable solution with the customer.
In the event of a dispute, the customer must first send a complaint to SELORA in order to try to resolve the dispute amicably.
The consumer may then use, free of charge, the consumer mediation scheme to which SELORA belongs, in accordance with the provisions of the Consumer Code.
These T&Cs are governed by French law.
Where the customer resides in another country with mandatory consumer protection rules, the application of French law does not deprive them of the mandatory protections they enjoy in their country of residence.
SELORA may change these T&Cs to take account of, among other things, changes to the site, the products or the regulations.
The terms that apply to an order are those accepted by the customer at the time it is placed.
